Welcome to Ascend Bank

A New Name. The Same Commitment. A Stronger Future.

MEMBER FDIC

It’s Official! ECSB is now Ascend Bank.

This change reflects a shared commitment to building a stronger, more capable community bank—without losing the personalized service and deep local roots you’ve come to rely on. Below is key information to get started on September 2nd and beyond!

Download Welcome Kit
Download Disclosure Guide
Elan Card Payment Portal
Download Account and Fee Schedule

Important Things to Know:

This is when the full transition to Ascend Bank takes effect. At that time, you will see:

 DateWhat’s Happening
 Tuesday, Sep 2 (8AM)
 Access Banking Center available for your calls at 800-730-6603
 Tuesday, Sep 2 (9AM) Ascend Bank online and mobile banking will be ready to use.
 Tuesday, Sep 2 (9AM) All branches reopen as Ascend Bank. New debit cards must be activated.

Website

A new website address: Ascend.bank

Debit Cards

You must now activate and use the new Ascend Bank Visa debit card(s) you received in August. Please destroy your old card(s). If you did not receive a new card to replace your ECSB one, please contact us. You must activate the new card within 30 days.

Digital Banking

  1. Log in to Ascend Online Banking at ascend.bank, or your Ascend Bank Mobile App, and follow the steps to set up your account. 
  2. PLEASE MAKE SURE to use your existing ECSB Online Banking User IDs. These will stay the same for both personal and business clients.
  3. Online Banking Passwords are the last four digits of your SSN, for personal clients, and the last four digits of the business tax ID for business clients
  4. Make sure to set up any transfers or alerts you had in ECSB online banking as they will not carry over.

Banking Access

  • Speak directly to us at 800-730-6603
  • Get quick answers through chat at ascend.bank
  • Send questions anytime to Hello@ascend.bank
  • Manage your accounts through our mobile app
  • Visit us in person at any branch

Communication Channels

We’ll communicate through direct mail, emails and social and website updates to keep you informed and up-to-date!

Got Questions? We're Here to Help!

Dive into our FAQs to learn more

When does the changeover of accounts take place?

Our data systems conversion will take place over Labor Day weekend. Your accounts will be automatically converted beginning on Friday, August 29th. On Tuesday, September 2nd, ECSB, a division of Ascend Bank, will reopen as Ascend Bank with the same exceptional service you have always relied on.

What about branch personnel – are you making any changes?

The same branch bankers you’ve trusted will still be there, unless they have accepted a position elsewhere in our organization. But count on the same people, smiles and service as usual! 

What happens to my current ECSB account number?

Nothing, your account number will remain the same once your accounts are converted. 

What happens to my current ECSB routing number?

Again, nothing. Your routing number will remain the same once your accounts are converted. 

Will the features of my account change?

There may be changes to your accounts, yes. When analyzing your accounts, we used the most current information available to us to guide us in determining which new product most closely matches what you have now. Your new account(s) may have unique features, which are all outlined for you within the companion Disclosure Companion linked from this page. Rest assured we’ve done our best to ensure you will be happy with your new accounts. And, if you have questions about it, please do reach out to your branch banker or Access Banking Center so we can discuss. 

Will I need to order new checks?

No. You can continue to use your checks until they run out. If you decide to reorder your checks, you can do so through Ascend Bank Online Banking. Fees may apply.

Will my debit card change?

Yes. A new Ascend Bank Visa® debit card (personal, business or HSA) will replace your ECSB Mastercard. You’ll receive these in August with instructions on how to activate. The card WILL need to be activated within 30 days. Your ECSB card will no longer work as of September 2nd.

I have a CD. Will the rate, term or other features of my account change?

Your interest rate will not change, and your term will remain the same until maturity.

What about my Deposit Insurance?

Rest assured, your deposits will continue to be protected to the maximum allowable limits of the FDIC. The standard maximum deposit insurance amount is $250,000 per depositor per insured depository Institution. In addition, when two FDIC-insured banks merge, deposits from both institutions remain separately insured for at least six months after the merger. Certificates of Deposit (CDs) are further insured until the earliest maturity date after that six-month period. If you have deposits at both banks, this temporary coverage gives you time to make any changes needed to your accounts. For more information visit www.fdic.gov.

We’re Here to Support You

We know that transitions can bring questions. That’s why we’re committed to keeping you informed every step of the way. Whether you want to speak to someone directly, visit a branch, or simply read up on the latest updates online, we’re here to help.

Contact us any time:

If you have any questions or need assistance, please reach out anytime:

📍 Visit your local branch
✉️ Email: hello@ascend.bank
📞 Call: 800-730-6603


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